We are dedicated to making sure you receive the perfect gift, whether it's for yourself or for a loved one! We offer free shipping and free returns within 14 days of purchase on all pieces sold on Heirlume. This allows each customer to try on an item in the comfort of your own home with no risk. To qualify for a return, please follow the instructions on our Returns & Exchanges page and make sure the security tag is still attached to the piece of jewelry.
All Heirlume products have a lifetime authenticity guarantee ensuring product materials (including both metals and gemstones) are not misrepresented.
We strive for perfection but understand that given the nature of handmade designer pieces, manufacturing defects can occur. Therefore we provide a one-year warranty against manufacturing defects in effort to protect your purchase.
For questions about our services, please email us at firstname.lastname@example.org.